Business Text Messaging (SMS)-Reiss Electronics LLC-Reiss Electronics LLC
Connecting You With Your Customers, Instantly
Your customers carry their phones everywhere, but they rarely answer a call from an unknown number, and many of your carefully written emails go unread. Text messages, on the other hand, are typically read within minutes. Reiss Electronics LLC now gives any business the ability to connect with its customers and clients via text message, at very affordable pricing.
Best of all, there is no need to replace the systems you already depend on. With decades of experience building middleware between legacy systems and modern ones, Ken Reiss can integrate texting with nearly any existing system: a modern cloud application, a decades-old in-house program, a database, or even a spreadsheet. The right message goes to the right person at the right moment, automatically, without anyone on your staff having to remember to send it.
- Appointment Confirmations & Reminders
- Order, Job, and Repair Status Updates
- Secure One-Time Verification Codes (password-free logins)
- Two-Way Conversations with your Customers
- Automated Answers to Common Questions
- Alerts, Closings, and Schedule-Change Announcements
- Your Own Dedicated Business Phone Number
Nothing concerns us more than seeing a client manually moving data from one system to another. If your staff is copying phone numbers into a personal cell phone and typing the same message over and over, that is exactly the kind of repetitive, non-profitable task we eliminate. Texting is added into your existing workflow, triggered by the events already happening in your system: a new appointment, a status change, a completed job, a login request.
The mobile carriers now require businesses to register their text messaging before sending, and unregistered messages are increasingly filtered or blocked entirely. We handle the carrier registration process, customer opt-in consent, and automatic opt-out (“STOP”) handling, so your messages are actually delivered and your business stays compliant.
A Non-Profit Outreach Program
A regional non-profit organization helps families apply for public assistance benefits. Its staff spent countless hours chasing callbacks, and every missed appointment meant a family waited longer for help it urgently needed.
We built text messaging directly into the organization’s client-management system. Clients now automatically receive appointment confirmations and reminders by text, while staff and volunteers log in securely using one-time codes sent to their phones, with no passwords to forget or reset. We also completed the full carrier registration to ensure reliable delivery. The result is fewer missed appointments, far less time on the phone, and more families served by the same size team.
A Specialty Repair Business
A long-established repair business runs on custom software that has served it faithfully for many years. Customers received status emails, but many went unread, so customers called instead, tying up staff who should have been doing repairs.
Rather than replace a proven system, we added opt-in text message updates to it. As a repair progresses, or is ready for pickup, the customer automatically receives a short text. The result is happier customers, far fewer “is it ready yet?” phone calls, and no costly software replacement. The system the business already trusts simply gained a powerful new capability.
A Membership-Based School
A busy martial arts school with hundreds of students and families needed a simple way to handle a constant stream of questions about class times, closings, and events, without the instructors living on their phones.
Families now text the school’s published business number. Common questions receive instant, automatic answers, and anything else is routed directly to staff, all tied into the school’s existing student records and Frequently Asked Questions. Families get answers in seconds, the instructors get to do what they do best, and the school’s number becomes the one place everyone knows to reach.